Shipping policy

Shipping Policy

Thank you for shopping with DILLER Singapore.

We are committed to delivering your order quickly and securely across Singapore.

Order Processing

* Orders are processed within 1 business day after payment confirmation.
* Orders placed on weekends or public holidays will be processed on the next business day.
* During major sale events or peak periods, processing may take slightly longer.

Delivery Time

Singapore Standard Delivery

* Estimated delivery: 1–2 business days
* Delivery times are estimates and may vary depending on your location and courier operations.

Shipping Charges

Shipping fees are calculated at checkout based on your order and delivery location.

Free shipping promotions may be available during selected campaigns or for qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS with a tracking number (where available).

You can also track your order through our Track Order page.

Delivery Partners

We work with trusted local courier partners to ensure safe and timely delivery throughout Singapore.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, unexpected delays caused by weather, courier disruptions, public holidays, or other unforeseen circumstances may occur.

If your order has not arrived within the expected delivery period, please contact our Customer Support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

DILLER Singapore is not responsible for delays or additional delivery charges resulting from incorrect or incomplete addresses.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of receiving your order.

Please include:

* Order number
* Photos of the package and product
* Description of the issue

Our team will review your request and assist you as quickly as possible.

If you have any questions regarding shipping or delivery, please contact our Customer Support team.

Thank you for choosing DILLER Singapore.